FREQUENTLY ASKED QUESTIONS

Yes, you will receive the same product with the selected color and size as mention in your order. Furthermore, you can return the products with a money-back guarantee.

You can easily tack your order and check the detail of your order by visiting the Track Order page.

Please read all the instructions provided on the Return Policy page.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please us at (customersupport@a2zworkwear.co.uk)

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

If you contact us via the ‘above Email address please have an image of the faulty item ready for

And attached that images with you message.

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.

Unfortunately we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

For FAST,  and EASY returns! Follow the simple steps below.

You will receive your refund within 14 days!

STEP 1:

Log in to your account and find the item you want to return and start return.

STEP 2:

Pack your items and make sure the item is in original packing and conditions.

Please do not forget you put little note inside with your full name and address.

STEP 3:

Send the item at below address and please keep your proof of postage.

A2z Workwear

36 Gilnow Gardens

Bolton

BL1 4LG

United Kingdom

STEP 4

Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to ours distribution centre. It can be up to 7 days from this point for item to be received into the INDX-Clothing warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

The refund will go back to the payment method you used when placing your order, once we’ve done our bit you’ll get an email confirming it’s on its way.

If you’ve waited more than 14 days from the day you returned your item and have received no email from us then please get in touch sending us an Email at customersupport@a2zworkwear.co.uk

Please include your full name and address and your order detail.

Refunds are sneaky things and can show up in a couple of places:

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

If you still can’t see it, give us a shout on the customersupport@a2zworkwear.co.uk

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

If you’ve placed an order and received a cancellation email from us, we’re very sorry. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

Sorry to hear this. Sometimes items lost or delay in postal system. If you do not received your item after 2 days form your delivery date please contact us at below email address we will look into it.   Please kindly include your order detail in your messages.

Your name

  • -Order number
  • -Product name and code

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

We cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

We’ll refund your delivery charge if you return all of the items from the order within 30 days.

CONTACT US FOR ANY QUESTIONS